Position: Country Director, Syria Relief – Jordan
Based: Amman, Jordan
Responsible to: Chief Executive Officer, Headquarters, U.K.

Responsible for: directing and controlling the work of the Senior Management Team and liaising productively and positively with other departments, staff, donors and all stakeholders to facilitate the achievement of Syria Relief’s vision, mission and values.

Description of the Role:
Country Director (CD) for our Syria Response operations in Jordan and Southern Syria will build on the strengths and opportunities of the program to define strategic direction, creatively manage the team, and build excellent relationships with partners, donors and authorities. You will have experience of working and leading teams in unstable and insecure environments, excellent knowledge of regional politics and development trends, and a strong track record in both resource mobilization and improving program quality. You will demonstrate experience of building programs with a focus on accountability, and evidence of connecting programs to wider advocacy agendas. You will be able to show that you can build effective working relationships across organizational boundaries and have the technical skills to appraise and oversee complex development projects

Responsibilities:
Country Director will oversee Syria Relief’s entire operation in Southern Syria and Jordan. S/he will directly manage the operations team including: The Operations Manager (HR, Logistics, IT, and Security), Head of Program Implementation (HoP), Head of Program Development; Finance, Media & Advocacy Managers. In co-operation with the appropriate staff, s/he will undertake the following responsibilities:

Program Development and Management:
• Undertake program planning and development in line with Syria Relief’s organizational strategy, inside and outside of Syria.
• Develop and implement programs in consultation with all staff and stakeholders, inside and outside of Syria.
• Ensure stakeholders participate meaningfully in the planning, implementation and monitoring and evaluation of projects.
• Conduct participatory research to identify and develop new projects, aligned with Syria Relief’s organizational strategy.
• Plan time frames and budgets as well as development of new concept papers and liaison with in-country donors.
• Implement programs as per grants requirements and compliance, delivering and reporting of projects on time, on budget and to the required standard.
• Mobilize the support of government, NGO and community stakeholders, including development of fundraising strategies in country with submission of proposals that have to be signed-off by the Head office.
• Develop coordination and capacity building initiatives for all staff to ensure learning and best practice is shared and developed. This will evolve to include partnership management and transferred learning.
• Develop of national advocacy strategy to draw grass-roots participation in projects with national and international lobbying coordinated in the UK, Jordan and other Strategic locations.
• Produces monthly reports on a timely basis to HQ as required.
• Organize and facilitate internal and external evaluations of the project, using these as opportunities to elicit and document achievements, challenges, learning and opportunities.
• Facilitate visits to project sites by donor representatives and other Syria Relief representatives
• Is responsible for the management and coordination of the Jordan and Southern Syria Offices.

Fundraising:
• Work in line with the institutional fundraising strategy and with support from the UK Programs/Operations team to raise funds through relationship building and proposal development.
• Develop and submit concept notes/ proposals with support from Head of Programs Implementation and Head of Programs Support, ensuring compliance with donor requirements and synergy with strategic outputs.
• Negotiate grants and partnership agreements with in-country donors.
• Identify in-country funding opportunities, aligned to Syria Relief’s organizational strategy.
• Work with the in-country and UK Finance teams to develop accurate and realistic donor budgets.

Financial Management:
• Comply fully with Syria Relief’s finance policies and procedures and provide the Finance Manager, HQ, UK with financial requests and expenditure information reports in an accurate manner on a monthly basis.
• Comply fully with the donors’ requirements and conditions.
• Compile donor reports in a timely manner with feedback and support from the Operations Team and sign-off from the CEO.
• Comply fully with the Jordanian Government’s regulations and requirements.
• Ensure all expenditure is authorized and in line with the program and project budgets.
• Ensure receipts and supporting documents are compiled and achieved properly.

Security Management:
• Responsible for ensuring compliance of security protocols within the team, imparting and training partners in security planning, and maintaining oversight of the country-security context at the tactical level
• Ensure reporting and recording incidents for the Security coordination in Jordan and the UK.
• Update at least annually and/or whenever appropriate, security and evacuation plans with relevant stakeholders.
• Ensure all national staff and visiting staff comply fully with Syria Relief’s security policy and procedures. Security is non-negotiable and overrides program consideration

Communication and Representation:
• Represent the organization to key donors, diplomats, multilateral organizations, journalists and visitors in Jordan.
• Ensure effective networking, profile and representation with local, national and international authorities, donors and peer agencies.
• Ensure quality of communication material including case studies for UK based communications team.
• Interface with Fundraising Team in production of blogs, photos, videos and case-studies.
• Circulate and inform staff of Syria Relief’s communications strategy and external messaging.

Human Resources:
• Be overall responsible for the implementation of HR policies and procedures in Jordan and Syria, and ensure they comply with Syria Relief’s HR policies and practices and Jordanian labor laws.
• Line management of team of diverse local staff and expatriate staff conducting regular supervision and support. This will include local and distance management of geographically separate teams and overseeing the management of relationships with local partner organizations.
• Lead the recruitment and orientation of new local and international staff members.
• Conduct or oversee at least annual appraisals of all staff working under the Jordan program.
• Ensure compliance with security and child protection protocols and procedures
• Arrange for field visits to address local staff needs and ensure compliance with Syria Relief policies and procedures.
• Maintain learning and competency development amongst staff and partners through identification of individual learning objectives, institution of regular training programs and competencies assessments.

Other:
• Liaison with local government authorities to ensure representation, good relations and full compliance with local Laws and/or customs as far as possible.
• Follow up with changes in Border, Registration, Residency and other policies that impact employees and organization in country of operation.
• Ensure legitimacy of staff and operations, and clear legal standing for all office operations.
Leadership Skills:
• To promote Syria Relief’s vision and mission and to uphold the Charity’s values in all day to day activities and delivery of services.
• Take business accountability for the delivery of shared business responsibilities e.g. relevant contribution to the Charity’s Objectives, Risk Register and Assurance Framework.
• To ensure that Syria Relief develops a culture that promotes equality and values diversity and that the service you provide meets the needs of all stakeholders. This may involve the development and monitoring of policies and procedures to ensure the services you provide are inclusive to all.
• To participate in Syria Relief related events as and when required.
• In accordance with legislation, the post holder is required to undertake a proactive role in the management of risks in all their actions. This includes:
• Undertaking risk assessments in line with the Syria Relief risk assessment process;
• Reporting all incidents, near misses and hazards in line with the Syria Relief’s reporting arrangements/system
• Undertaking a statutory duty of care for your own personal safety and that of others
• Attending all statutory and mandatory health and safety training, appropriate to the role.

Application procedure:-

To apply please email application forms to manchester@syriarelief.org.uk with the Job Title in the subject line, or post to Advocates House, 4 Market Street, Denton M34 2XW your application by Sunday, 4th November 2018 which should consist of the following:-

1. Application form, this can be downloaded from our website.

2. A covering letter briefly outlining how you meet the required qualities and skills and how you would manage the key duties and responsibilities and where appropriate, evidence (maximum 1,000 words).

3. How you can demonstrate you have full rights to work in Jordan. Applicants need to have a right to live and work in Jordan.

We reserve the right to close this post early, where we receive a high number of applications and you are advised to submit your completed application form as early as possible, to avoid disappointment.
Applicants are encouraged to visit our website, read the job description carefully and person specification to assist you in completing your application. Only shortlisted candidates will be contacted. If any of the three requirements are missing in your application, your application will not be considered.

Please mention where you heard of this vacancy when you apply for this position.
SR believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.

Please note, the position you are applying for has been identified as requiring an Accuity Check.
Applicants need to have a right to live and work in Jordan.

JOB TITLE: Advocacy, Media & Public Relations (AMPR) Co-ordinator
HOURS: Full time (40 hours per week less 30 minutes lunch break 37.5hrs)
SALARY: Competitive
LOCATION: London UK
REPORTING TO: Chief Executive Officer.

Overview of the organisation:
Syria Relief (SR) is the largest UK-based Syria-focused charity. An independent charity, formed in Manchester in September 2011 by a group of Syrian-British expats; our Head office is based in Denton, M34, with additional offices in London, Turkey, Iraq Jordan and Syria. We focus mainly on operations in Syria. SR’s programmes include; healthcare, education, food distribution and food security, water and sanitation, livelihood, sustainability and orphan support.

Overview of the role:
The AMPR Co-ordinator, will advocate and publicise the plight of Syria. S/he will demonstrate an understanding of the sensitivities and complexity of the situation in Syria and the consequences for Syrian people; either displaced refugees or residents of Syria. S/he will convey the voice from the ground, to various external audiences. S/he will build a presence there to promote SR’s work, which is rapidly evolving and is entering a new phase, preparing for Syria’s redevelopment and regeneration. Focus needs to be placed on developing and up skilling Syrian people, to prepare them for this new transition.

Main Responsibilities:
o Formulate, develop and implement an effective communications and media strategy.
o Position SR as influential in public debate on Syria, and remain a “front of mind” resource for journalists and other key stakeholders covering related issues.
o Identify media opportunities by writing, editing, commissioning and disseminating press-releases, op-eds, statements and other content to secure coverage of SR’s work across print, broadcast, online and social media.
o Respond to media approaches and queries by providing background information, arranging interviews and other support as required.
o Lead and develop a relationship building plan to ensure SR is well connected and respected amongst journalists, politicians, policy makers and other key stakeholders.
o Maintain and protect SR’s reputation in the media through identifying potential risk, planning for potential media crises and training and advising staff/trustees on how to handle sensitive media situations.
o Keep abreast of Syria’s on going crisis and related news
o Keep abreast of regional advocacy groups in and around Syria
o Increase SR participation in global humanitarian initiatives, specifically the Grand Bargain
o Participate in the INGO’s, NGO’s Forums
o Maintain and continue to build relations with United Nations Secretariat, Office for the Coordination of Humanitarian Affairs (OCHA),
o Give SR a place in the global humanitarian discussions, lead on local representation in global meetings
o Bring the voice from the field to the discussion on humanitarian reform
o Raising and maintaining awareness of Syria’s ongoing plight in the public and humanitarian eye
o Participation in the Grand Bargain
o Bridge the discussion with other INGOs in Turkey
o Guide and advise SR offices on advocacy issues and general trends
o Regular visits to regional offices to keep up to date (Turkey, Jordan, Iraq)
o Capacity-building and training of new staff
o Fundraising, writing proposals, bids to seek funds from INGO’s and institutions

Leadership Skills:
o To promote SR’s vision and mission and to uphold the Charity’s values in all day-to-day activities and delivery of services.
o To contribution to the Charity’s objectives, Risk Register and Assurance Framework.
o To ensure that SR develops a culture that promotes equality and values diversity and that
the service you provide meets the needs of all stakeholders. This may involve the development and
monitoring of policies and procedures to ensure the services you provide are inclusive to all.
o To participate in SR related events as and when required.
o In accordance with the Health and Safety at Work Act (1974) and subsequent legislation, the post holder is required to undertake a proactive role in the management of risks in all their actions; this includes:-
 Undertaking risk assessments in line with the SR risk assessment process;
 Reporting all incidents, near-misses and hazards in line with the SR’s reporting
 arrangements and systems
 Undertaking a statutory duty of care for your own personal safety and that of others
 Attending all statutory and mandatory health and safety training, appropriate to the role.

 

If you are an inspirational leader, are enthusiastic and highly motivated, please apply:-

Application procedure:-

To apply please email application forms to manchester@syriarelief.org.uk with the Job Title in the subject line, or post to Advocates House, 4 Market Street, Denton M34 2XW your application by Monday, 26th November which should consist of the following:-

1. Application form, this can be downloaded from our website.

2. A covering letter briefly outlining how you meet the required qualities and skills and how you would manage the key duties and responsibilities and where appropriate, evidence (maximum 1,000 words).

3. How you can demonstrate you have full rights to work in the UK.

We reserve the right to close this post early, where we receive a high number of applications and you are advised to submit your completed application form as early as possible, to avoid disappointment.
Applicants are encouraged to visit our website, read the job description carefully and person specification to assist you in completing your application.
Only shortlisted candidates will be contacted. If any of the three requirements are missing in your application, your application will not be considered.

Please mention where you heard of this vacancy when you apply for this position.SR believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.

Please note, the position you are applying for has been identified as requiring an Accuity Check and or a Basic DBS.

JOB TITLE: Executive Assistant and Governance Officer (EAGO)r
HOURS: Full time (40 hours per week less 30 minute lunch break 37.5 hrs)
SALARY: Band 4 £18,540 to £23,486
LOCATION: Denton, M34
REPORTS TO: Operations Manager, Chief Executive Officer

Please note, that this role will be subject to full pre-employment background checks which may include, but are not limited to, employment references, right to work verification, Accuity background check and where appropriate a criminal record check.

Overview of the role:
EAGO to CEO, Provide secretarial services; diary management, typing, travel bookings etc.
Reporting and handling matters on behalf of the Chief Executive. Organise Board committee meetings, produce agendas for the Board of trustees and subsequent committees, ensuring compliance with statutory and regulatory standards. Preparation of papers, taking minutes, recording of actions and briefing members. Develop and implement governance systems, procedures and events for the Board of trustees, its committees and others as appropriate. Establish, maintain and respect working relationships and communication networks associated with the post.

Main Responsibilities:
• Provide secretarial support to the CEO and senior management team.
• To be responsible for the planning and execution of Board or governance meetings and events
• Ensure that committees are properly constituted with clear terms of reference
• Minute every meeting of the board and its committees as required, recording decisions and following up any subsequent actions
• Ensure there are nominated chair and executive directors to lead on each committee and ensure meetings are conducted to agreed standards
• Maintain the registers of: Trustees/directors of SR and charity Interests of the trustees/directors pecuniary interest, gifts and hospitality, for the trustees/directors
• Develop, implement and continuously review the governance policy, standards and procedures across the Charity
• Create and implement sustainable procedures for record keeping and information retrieval to comply with agreed governance standards and current regulation
• Ensure that arrangements are in place for the recruitment, election or selection, induction and on-going development of new Board and Committee members.
• Devise and maintain standard operating procedures and schedules of matters for the Board
• Establish, maintain and monitor appropriate committee procedures across the charity, supporting C.E.O., Trustees, committees and working groups.
• To develop and maintain effective communications with members, staff and other stakeholders on governance issues
• Provide the CEO and the Board with effective legal advice through access to a comprehensive legal service.
• Keep under review all corporate governance arrangements which might affect SR and ensure that the board is fully briefed on these matters and have regard to them when taking decisions
• Lead on the preparation of all corporate governance papers for the Board, and contributing corporate governance advice to the Board and other senior groups’.
• In conjunction with the Chair and the Chief Executive, establish arrangements for the evaluation for the effectiveness of the Board.
• Ensure that SR is at the leading edge of transparent, accountable governance through continual professional development, networking and partnering.
• To report on governance performance to the CEO and Board of Trustees, making recommendations for improvement, implementing agreed reforms
• To develop systems to monitor and evaluate governance quality and standards across SR
• Ensure that the Comments, Compliments and Complaints policy is regularly reviewed and procedures are up-to-date.
• Lead on the conduct of enquiries and complaints according to policy and procedure, working in partnership with appropriate staff and senior volunteers.
• Report annually to the Board on the outcomes of complaints and the learning by SR.
• Prepare meeting rooms which may entail some moving and lifting in order to re-arrange the furniture and layout of the meeting room

Leadership Skills:

o To promote Syria Relief’s vision and mission and to uphold the Charity’s values in all day-to-day activities and delivery of services.
o To contribute to the Charity’s objectives, Risk Register and Assurance Framework.
o To ensure that Syria Relief develops a culture that promotes equality and diversity and that the service you provide meets the needs of all stakeholders. This may involve the development and monitoring of policies and procedures to ensure the services you provide are inclusive to all.
o To participate in Syria Relief related events as and when required.
o In accordance with the Health and Safety at Work Act (1974) and subsequent legislation, the post
o holder is required to undertake a proactive role in the management of risks in all their actions; this includes:-
 Undertaking risk assessments in line with the Syria Relief risk assessment process;
 Reporting all incidents, near-misses and hazards in line with the Syria Relief’s reporting
 arrangements and systems
 Undertaking a statutory duty of care for your own personal safety and that of others
 Attending all statutory and mandatory health and safety training, appropriate to the role.

                   

Application procedure:-

To apply please email application forms to manchester@syriarelief.org.uk with the Job Title in the subject line, or post to Advocates House, 4 Market Street, Denton M34 2XW your application by Monday, 5th November 2018 which should consist of the following:-

1. Application form, this can be downloaded from our website.

2. A covering letter briefly outlining how you meet the required qualities and skills and how you would manage the key duties and responsibilities and where appropriate, evidence (maximum 1,000 words).

3. How you can demonstrate you have full rights to work in the UK.

We reserve the right to close this post early, where we receive a high number of applications and you are advised to submit your completed application form as early as possible, to avoid disappointment. Initial interviews to take place week commencing 6th November, 2018.

Applicants are encouraged to visit our website, read the job description carefully and person specification to assist you in completing your application. Only shortlisted candidates will be contacted. If any of the three requirements are missing in your application, your application will not be considered. Please mention where you heard of this vacancy when you apply for this position. SR believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.

Please note, the position you are applying for has been identified as requiring an Accuity Check.

JOB TITLE: Community Fundraising Officer (CFO)
HOURS: Full Time (37.5 hours per week)
SALARY: £22k, to £26,260 (Band 5) where applicable London weighting £3,500 p.a. pro rata
LOCATION: Manchester or London
REPORTING TO: UK Fundraising Manager

Terms of Employment: Permanent, subject to right to work in UK and completion of satisfactory, basic DBS and Accuity security checks, which will be required prior to appointment and six month probationary period.

Description of the Role:

Community Fundraising Officer (CFO)’s role requires, a creative approach to generating income. Enjoys working in an organisation where creativity and innovation are valued. S/he will have excellent communication skills and an ability to motivate and inspire others. CFO will work within the national community fundraising team to implement Syria Relief’s community fundraising strategy, contribute to the development of a local community fundraising plan, within the national fundraising strategy through the organisation of events, launch of campaigns and collections. S/he will also raise awareness of the work of Syria Relief through building and developing contacts, networks and delivering presentations and talks to a variety of audiences including faith-based organisations, schools, community groups etc. CFO will also have experience of stewarding donors and supporters as well as supporting volunteers.

Main Duties / Responsibilities:
 Contributing to the development and implementation of Syria Relief’s community fundraising plan.
 SMS messages, media and other marketing tools
 Recruiting, supporting volunteers and lead on pledges
 Initiating new relationships and researching new fundraising opportunities from a wide range of community sources including faith-based organisations, community groups and the general public.
 Exploring opportunities to obtain gifts in kind e.g. with retailers, the public.
 Raising awareness of Syria Relief’s work through local media, events, networks and presentations.
 Working closely with colleagues in the Communications team to explore new media opportunities.
 Developing relationships with prominent supporter.
 Developing a range of media formats to support local community fundraising initiatives in line with organisational communications guidelines.
 Supporting social media campaigns, initiatives and assist the development of Syria Relief’s online      presence.
 Maintaining accurate records.
 Complying with organisational and regulatory standards and best practice for fundraising.
 Working co-operatively with colleagues including volunteers across Syria Relief’s teams in the UK and international offices.
 Manage containers and gift in kind donations

Leadership Skills:
 To promote SR’s vision and mission and to uphold the Charity’s values in all day to day activities and delivery of services.
 Take business accountability for the delivery of shared business responsibilities e.g. relevant contribution to the Charity’s Objectives, Risk Register and Assurance Framework.
 To ensure that SR develops a culture that promotes equality and values diversity and that the service you provide meets the needs of all stakeholders. This may involve the development and monitoring of policies and procedures to ensure the services you provide are inclusive to all.
 To participate in SR related events as and when required.
 In accordance with the Health and Safety at Work Act 1974 and subsequent legislation, the post holder is required to undertake a proactive role in the management of risks in all their actions. This includes:-
o Undertaking risk assessments in line with the SR risk assessment process;
o Reporting all incidents, near misses and hazards in line with the SR’s reporting arrangements/system
o Undertaking a statutory duty of care for your own personal safety and that of others
o Attending all statutory and mandatory health and safety training, appropriate to the role.

Community Fundraising Officers, 3 posts Manchester or London based

This is a rare opportunity to join our dynamic, friendly and welcoming team, if you are able to approach groups and build a warm professional long-term partnerships, focusing on income generation.

To support and enable real change to the people of Syria. If this sounds like something you would like to be a part of, please visit our website for more information.

Application procedure:-

To apply please email manchester@syriarelief.org.uk with the Job Title in the subject line, your application by Friday 7th December, 2018 which should consist of the following:-

1. CV or application form.

2. A covering letter briefly outlining how you meet the required qualities and skills and how you would manage the key duties and responsibilities and where appropriate, evidence (maximum 1,000 words).

3. How you can demonstrate you have full rights to work in the UK.

We reserve the right to close this post early, where we receive a high number of applications and you are advised to submit your completed application form as early as possible.

Applicants are encouraged to visit our website, read the job description carefully and person specification to assist you in completing your application. Only shortlisted candidates will be contacted. If any of the three requirements are missing in your application, your application will not be considered.

SR believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.

Please note, the position you are applying for has been identified as requiring an Accuity Identity and Security Check.

If you require any further information please contact Glenys Ely, Human Resources, Manchester Office.

 

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