Charities are not permitted to refund donations by law, except under very exceptional circumstances.
If you wish to request a refund for a donation that you have made, you will need to contact us at our Head Office by either telephone on +44 (0)161 860 0163; or in writing at our postal address which is:
4 Market Street
You may also email us at firstname.lastname@example.org. Please address all correspondence for the attention of the Chief Executive Officer.
We are committed to providing our donors with the highest standards of legal compliance and we treat all requests for refunds with the utmost importance. We will need to ask you a series of questions in order to determine the reasons for your request.
We undertake to process any request as quickly as possible. However, we recognise that this process may require advice from external agencies and response times may not be within our control and will advise you of progress as appropriate.